Question: What challenges did Sam Palmisano face as he assumed control of IBM in March 2002? Can a company like IBM be organized for both innovation

What challenges did Sam Palmisano face as he assumed control of IBM in March 2002? Can a company like IBM be organized for both innovation and efficient operation – can it be both “big” and “small”? What advice would you give Palmisano at the end of the case?

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