Which one of the following statements is false?
a. Companies that use the Balanced Scorecard do not need to focus on financial performance.
b. The Balanced Scorecard is not an exact formula that can be automatically implemented in any organization.
c. Companies using the Balanced Scorecard should implement performance measures that support the organization’s goals.
d. Lower-level managers tend to pattern their efforts after the performance measures that upper-level management has implemented.