Write a brief report to Sandy listing changes to the prototype prompted by Lather’s reactions. In a paragraph, discuss ways that Sandy can calm Lather’s fears about having the prototype “taken away.” Discuss in a paragraph some actions that can be taken before a prototype is tried out to prepare users for its evolutionary nature.

“It can be changed. It’s not a finished product, remember,” affirms Sandy Beach, a systems analyst for RainFall, a large manufacturer of fiberglass bathtub and shower enclosures for bathrooms. Beach is anxiously reassuring Will Lather, a production scheduler for RainFall, who is poring over the first hard-copy output produced for him by the prototype of the new information system.