Question: Besides Canon, this knowledge management technology might also be useful to other companies. What are the characteristics of Canon that make it useful? In other

Besides Canon, this knowledge management technology might also be useful to other companies. What are the characteristics of Canon that make it useful? In other words, what characteristics of a company suggest that it might find this technology useful for customer support? Conversely, what characteristics of a company might suggest that it would not find this technology useful?

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