1. Discuss the key features of a results approach to measuring performance. Use the job description for a Registered Nurse that was provided in “Case Study: St. Jessica’s Urban Medical Center Emergency Room” (Instructor’s Manual, Chapter 4) to develop an example of each of these factors.
2. The Board asks you to provide them with a discussion of the key features required to include in a behavior approach to performance measurement. Use the job description for a Registered Nurse that was provided in “Case Study: St. Jessica’s Urban Medical Center Emergency Room” to develop an example of each of the key features of a behavior approach to performance measurement.
The Board of Directors at St. Jessica’s Urban Medical Center has hired you as a consultant to guide them in establishing a results approach to measuring performance.