Question: 1. How did BBVA use text mining? 2. What were BBVAs challenges? How did BBVA overcome them with text mining and social media analysis? 3.

1. How did BBVA use text mining?
2. What were BBVA’s challenges? How did BBVA overcome them with text mining and social media analysis?
3. In what other areas, in your opinion, can BBVA use text mining?

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