Question: 1. How has the media richness of Pauls communications changed since the days he was a teller? 2. What sender and receiver skills are described

1. How has the media richness of Paul’s communications changed since the days he was a teller?

2. What sender and receiver skills are described in this case? Which ones needs improvement? Offer one suggestion for improving the weak skills.

3. How might Paul improve upward communication and the communication culture more generally at Best Trust?

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