1. How well did Matrixs client handle this situation? 2. What kind of message does this send...

Question:

1. How well did Matrix’s client handle this situation?
2. What kind of message does this send to the employees of Matrix’s client?
3. What other options were available here?
4. On the assumption that the downloadable software patches can greatly improve updates for its client, does Matrix have an ethical obligation to get involved here? Explain your answer.