Question: 1. In what way does this case suggest that a culture change might be necessary at Mall World? 2. What steps might Steve take to

1. In what way does this case suggest that a culture change might be necessary at Mall World?
2. What steps might Steve take to influence his managers that they need to worry more about the future of Mall World, as well as taking action steps to improve occupancy rates?
3. Which specific influence tactics do you recommend that Steve use with his managers?

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