1. In what ways are the IT developments for healthcare presented in this case changing the activities, services, and organizational practices of hospitals and clinics? Explain your responses and give examples.
2. In what ways are healthcare customers being affected by the IT developments presented in this case? Are all of these effects positive, or might some be negative? Explain your response.
3. How might doctors and hospitals change their marketing strategies as a result of these innovations?
4. Suppose you are in charge of security for a hospital using the IT systems discussed in this case. Identify the kinds of IT risks and threats that should be expected. Beyond your own ideas, be sure to indicate other sources you would consult to help identify the risks and threats.
5. What protection measures can be taken to reduce the risks of intrusions and threats for the hospital's IT systems (for the systems discussed in this case)? Describe how you would determine the costs for implementing those protection measures.