1. Use the background information to develop a business profile for Personal Trainer. Be sure to indicate where more information will be needed.
2. Each new supercenter service represents a business function, which is composed of one or more business processes. Using the background information and the conversation between Susan and Gray, list the business functions and the processes with each function.
3. Based on what you know, should Personal Trainer consider any of the following systems: ERP, transaction processing, business support, knowledge management, or user productivity? Why or why not?
4. What opportunities might Personal Trainer have for Web-based B2C transactions in the future? What about B2B?