1. Using Table 11-1 as a guide, what needs to be done to turn Google’s HR group into a true team?
2. Should Google’s HR team members have been instructed ahead of time in the teamwork competencies in Table 11-3? Explain how it should have been done.
3. How important is trust with this sort of cross-functional team? Explain how to quickly build trust among cross-functional team members who bring a diverse array of backgrounds and perspectives to the table.
4. Which type of cohesiveness, socio-emotional or instrumental, is more important in this type of cross-functional team? Explain.
5. What advice would you give Google’s Laszlo Bock about managing a cross-functional team, team building, and team leadership?