1. Using the interview questions posed in HyperCase, give five examples of open-ended questions and five examples of closed questions. Explain why your examples are correctly classified as either open-ended or closed question types.

2. List three probing questions that are part of the Daniel Hill interview. In particular, what did you learn by following up on the questions you asked Daniel?

3. List three probing questions that are part of the Snowden Evans interview. In particular, what did you learn by following up on the questions you asked Snowden?

“Well, I did warn you that things weren’t always smooth here at MRE. By now you’ve met many of our key employees and are starting to understand the ‘lay of the land.’ Who would have thought that some innocent decisions about systems, like whether to purchase a COMTEX or Shiroma, would cause such hostility? Well, live and learn, I always say. At least now you’ll know what you’re up against when you have to start recommending software and hardware!