1. What alternative ways of providing systems support in Mexico did Collins consider?
2. What were the major issues that Collins faced when deciding what to do about systems support in Mexico?
3. To what did Collins attribute the difficulties that he had in communicating with the managers in Mexico?
4. How should the Mexican plant be provided with systems support for its operations?

Baxter Manufacturing Company (BMC), located in a small mid western town, is a leading manufacturer of metal stampings, particularly deep-drawn electric motor housings. The company was founded in 1978 by its chairman, Walter R. Baxter, as a supplier of tools and dies, but it soon expanded into the stamping business. BMC is a closely held corporation, with the Baxter family holding most of the stock. BMC’s major customers include Ford, General Motors, Honda of America, General Electric, Whirlpool, Amana, and Maytag. BMC has two markets. It makes brackets and other components sold directly to appliance and automotive assemblers to go straight into the end product