Question: 1. What are some key differences between the JetBlue and West Jet software implementations? 2. What are the advantages and disadvantages of communicating a major

1. What are some key differences between the JetBlue and West Jet software implementations?

2. What are the advantages and disadvantages of communicating a major project in advance?

3. What are the advantages and disadvantages of adjusting business volume during a major business project?

4. Beyond not being the first firm to implement a particular piece of software, what other more general lessons apply for software implementation?

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1 This case provides an interesting example in which two firms in the same industry implemented the same software with dramatically different outcomes At least three areas of project management played ... View full answer

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