Question: 12-30. What are some key differences between the JetBlue and WestJet software implementations? 12-31. What are the advantages and disadvantages of communicating a major project

12-30. What are some key differences between the JetBlue and WestJet software implementations? 12-31. What are the advantages and disadvantages of communicating a major project in advance? 12-32. What are the advantages and disadvantages of adjusting business volume during a major business project? 12-33. Beyond not being the first firm to implement a particular piece of software, what other more general lessons apply for software implementation

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