1. What are the communication errors Samuel made?
2. What should Angelique do when she gets the phone call from Penny asking her to come to Dallas to meet with Samuel?
3. Is there anything more Michael could have said or done in his conversation with Samuel about Angelique’s phone call? Should Penny do anything about Samuel’s communication style and insensitive comments?

‘‘We got some pretty good senior people assigned to this project so we should be able to start fast. Everyone should pretty much know what needs to be done, so we shouldn’t have to spend a lot of time in meetings discussing and figuring things out. We can focus all our time on doing the job rather than talking about it. Don’t bog me down with paperwork or e-mails. I’ll have enough to do tracking our budgets and schedules, keeping on top of our subcontractors, keeping ElectroTech from making a bunch of changes, and keeping our own management off our backs.’’