1. What are the critical issues in this case? Who are the stakeholders ? 2. What can...
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2. What can Sony learn from other similar scenarios?
3. How will Sony compensate PSN consumers for this malfunction?
4. How can Sony not lose consumer confidence in products?
5. How should Sony handle the regulatory environment surrounding data theft protection?
6. What communications should Sony make and to whom?
7. What can Sony do to regain the trust of its most valued consumers?
8. What are long-term effects of the PSN hack likely to be for Sony?
9. Do you think that Sony could have responded in any other way to the discovery that they had been hacked?
Stakeholders
A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees,...
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1 The critical issues in the case include Data security breach which resulted in compromising of personal data of play station customers which included customer personal details like names birth dates addresses etc The total number of affected customers is around 100 million The stakeholders include customers investors employees and management 2 Sony can learn the importance of upgrading systems and implementing data privacy and security measures to protect the personal data of customers and the private data of the firm Cost of implementing the data security measures and systems might be high but the security breach would cost millions of dollars due to leaving customers 3 Sony has compensated PSN consumers by offering them free games and privacy protection software managed by a private security firm for certain period of time till Sony restored its services and implemented new data security measures 4 Sony can gain consumer confidence in products By compensating temporarily for the loss to ensure the gaming services are uninterrupted By bringing back the services quickly and implementing new data security measures By issuing out public statement taking the responsibility for the security issue and ensuring customers that it will never be repeated in future By advertising the latest data security measures using a celebrity brand ambassador to customers to make them feel confident 5 Sony should use the latest data and privacy protection softwares which include ...View the full answer
Answered By
Sumit kumar
Education details:
QUATERNARY Pursuing M.Tech.(2017-2019) in Electronics and Communication Engg. (VLSI DESIGN) from
GNIOT Greater Noida
TERTIARY B.Tech. (2012-2016) in Electronics and Communication Engg. from GLBITM Greater Noida
SECONDARY Senior Secondary School Examination (Class XII) in 2012 from R.S.S.Inter College, Noida
ELEMENTARY Secondary School Examination (Class X) in 2010 from New R.J.C. Public School ,Noida
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EMBEDDED SYSTEM Certificate issued by CETPA INFOTECH for one day workshop.
Certificate of Faculty development program on OPTICAL COMMUNICATION and NETWORKS for one week.
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