1. What are the desired outcomes for Evergreen? What should Evergreen wish to accomplish with its order...
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2. What do the customers want from Evergreen? What type of problems do the existing customers pose for Evergreen? Why?
3. Apply the process for incorporating value through process thinking to this problem. What metrics would you apply to this process? What insights into the process did you obtain?
4. How would you improve the operation of the current order entry process at Evergreen? Be specific. Apply the nine strategies for enhancing value in dealing with this question (e.g., system simplification, system integration, parallel activities).
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Related Book For
Managing Operations Across the Supply Chain
ISBN: 978-0078024030
2nd edition
Authors: Morgan Swink, Steven Melnyk, Bixby Cooper, Janet Hartley
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