Question: 1. What are the underlying ethical issues in this situation? 2. From an ethical standpoint, what is an appropriate response to the customer's question? What

1. What are the underlying ethical issues in this situation?

2. From an ethical standpoint, what is an appropriate response to the customer's question? What steps should you take in responding to it? Explain.

3. What would you say on the phone at this time to this customer?

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