1. What aspects of work stress are revealed in this case?
2. What suggestions can you make to the company for decreasing the stressors in the position of telemarketer?
3. What advice can you offer Brittany to help her reduce her stress?

One year ago, Brittany returned enthusiastically to the work force after 12 years of being a fulltime homemaker and a part-time direct sales representative for beauty products. Brittany’s major motive for finding a full-time professional job was to work toward her career goal of becoming marketing manager in a mediumsize or large company. To help prepare for this career, Brittany completed a business administration degree over a five-year period.