1. To what extent does it appear that Sean has a procrastination problem?
2. What advice can you offer Sean to help him get started on the report about losing customers?
3. What should Peg do to help Sean accomplish his assignment of preparing the report?

Sean is the customer-service supervisor at an office-supply business located in Indianapolis. His boss Peg, the director of sales and marketing, assigned him the task of preparing an indepth report as to why the firm has been steadily losing customers. When he first received the assignment, Sean replied, “Give me a break, Peg. We’re losing customers simply because many of our customers are shifting to e-commerce. They buy online directly from the manufacturers, or from the major supply companies such as Staples, Office Depot, and OfficeMax.”