Question: 1. What do you think about Mikes labor-intensive focus on customer service? What are the advantages and disadvantages? 2. What are the advantages and disadvantages

1. What do you think about Mike’s labor-intensive focus on customer service? What are the advantages and disadvantages?
2. What are the advantages and disadvantages for Maxwell Research to engage in outsourcing?
3. What are some key issues Maxwell needs to resolve before it signs an outsourcing agreement?
4. Will outsourcing solve Maxwell’s ROI problem? What might happen to sales revenue?

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