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1. What type of control-feedforward, concurrent, or feedback-do you think would be most important in this situation? Explain your choice. 2. How might immediate corrective action have been used in this situation? How about basic corrective action? 3. Could British

1. What type of control-feedforward, concurrent, or feedback-do you think would be most important in this situation? Explain your choice.
2. How might immediate corrective action have been used in this situation? How about basic corrective action?
3. Could British Airways' controls have been more effective? How?
4. What role would information controls play in this situation? Customer interaction controls? Benchmarking?
5. What could companies learn from the smooth handling of the throngs of arrivals and departures for the Summer 2012 Olympics?

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1 Feedback control is most important in the current situation It would help to make necessary changes to remove the flaws that encountered It also hel…View the full answer


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Management

Management

ISBN: 978-0133043600

12th edition

Authors: Stephen P. Robbins, Mary A. Coulter

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Posted Date: November 25, 2016 11:45:20
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