Question: can you help me to answer this case study 1. What type of controlfeedforward, concurrent, or feedbackdo you think would be most important in this

can you help me to answer this case study

1. What type of controlfeedforward, concurrent, or feedbackdo you think would be most important in this situation? Explain your choice. 2. How might immediate corrective action have been used in this situation? How about basic corrective action? 3. Could British Airways' controls have been more effective? How? 4. What role would information controls play in this situation? Customer interaction controls? Benchmarking

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