Question: 1. Why is it important to include operating employees (non-managers) in the development and use of an incentive program? 2. What is the individual performance

1. Why is it important to include operating employees (non-managers) in the development and use of an incentive program?
2. What is the individual performance modifier that the Tower Perrin survey identified? Explain it in managerial terms.
3. A scorecard approach can be most effectively used with what type of organizations? Employees?

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