1. Why is Jeff so anxious to get started on the Growin project?
2. What is wrong with Jeff’s approach to handling this situation?
3. What should Jennifer do to resolve this situation?
4. What advantages and disadvantages of the matrix-type organization are apparent from this story?

Multi Projects, Inc. is a well-established consulting firm with 400 employees. It has many projects going on at the same time for various clients. It has a good reputation, and nearly 30 percent of its business is from previous clients. It targets growing companies for future business and has been successful in this area, too. Because of the growth, things have been quite hectic, with employees trying to keep up with the work, keep old clients satisfied, and bend over backward to accommodate new clients. Multi Projects has been hiring new employees—in fact, it has grown from 300 to 400 employees over the past 2 years.