A company's customer support division wants to test to see if that wait time for a consumer to talk to a representative is under 10 minutes.

The manager proposes to test one case where a a consumer was placed on hold.

Is this a good testing strategy?

If not what would be a better testing strategy?

Could you form a Null Hypothesis or an Alternative Hypothesis? If yes, what would they be.

Using a specific example explain what a point estimation is and a confidence interval is.