Question: A customer has the following reservations. How do you respond? a. I really like all the things this copier does, but I don't think it's

A customer has the following reservations. How do you respond?
a. "I really like all the things this copier does, but I don't think it's going to be very reliable. With all those features, something's got to go wrong."
b. "Your price for this printer is higher than the price I saw advertised on the Internet."

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