Question: A down side to running a call center is the high turnover in the operators who answer calls. As an alternative, some companies have turned

A down side to running a call center is the high turnover in the operators who answer calls. As an alternative, some companies have turned to €œhomeshoring.€ Rather than have operators come to a call center, the company uses technology to route calls to the operators at home. Recent analysis shows that, compared to the usual staff, home-based operators are older (presumably more mature), have 5 to 10 more years of work experience, and stay on the job longer.12

(a) What is the probability that a home-based operator stays for more than a year and has a college education? Identify any assumptions that you make and offer some justification.
(b) What is the probability that a college-educated operator at a call center stays for two years? Again, note your assumptions.

College education Annual attrition Call Center 20% 100% Home Based 75% 25%

Step by Step Solution

★★★★★

3.46 Rating (162 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

a The probability of staying for more than a year and having a college education is 075 075 916 T... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

489-M-S-P (2226).docx

120 KBs Word File

Students Have Also Explored These Related Statistics Questions!

Some Tiny College staff employees are information technology (IT) personnel. Some IT personnel provide technology support for academic programs. Some IT personnel provide technology infrastructure...

Based on your experience at work or school, describe some ways in which the principles of scientific management and bureaucracy are still used in organizations. Do you believe these characteristics...

As a recent college graduate, you land your first job in the customer collections department of Countryroads Publishing. Zach Peters, the manager, asked you to propose a system to ensure that cash...

v In late 2008, less than 10 years after its founding, Zappos anticipated reaching annual gross sales of $1 billion. When its founder first proposed the idea of selling shoes online, the concept was...

Hi. I'm asked to take this class for graduation but I don't know how to do any of this. Please help me! I'm already devastated with the whole concept and Finance is new to me. Idk what I'm doing in...

CASE STUDY QUESTIONS. By the use of Michael Porters generic strategies, Justify how ZAPOS.com would have performed better? (5 MARKS) 1) Assuming that you are the new Communications director for the...

The purpose of this assignment is to encourage and allow critical engagement with recent topics in the field of Not-for-Profit and Government Accounting and how these structures play out in our...

Read the following case and fill in the excel sheet below. Determine Windham's income, profit, and ROI from each medium: Exhibit 2 Use information from the case and appropriate calculations to...

Confirming Pages C H A P T E R 19 Analyzing Information and Writing Reports Chapter Outline Using Your Time Efficiently Analyzing Data and Information for Reports Identifying the Source of the Data...

Suppose 33 mL of 1.20 M HCl is added to 42 mL of a solution containing excess sodium hydroxide, NaOH, in a coffee-cup calorimeter. The solution temperature, originally 25.0oC, rises to 31.8oC. Give...

Given the above stated statements, a number of auditors argued that; 1. The external auditor (the CPA) has to "over document" their audit process in anticipation of unexpected law suit by a client or...

1.31 A scientist is interested in studying the effect of eating bananas on athletes performance levels. She randomly divides a group of athletes into three groups: one group will eat a banana after...

310 Cash budgetAdvanced The actual sales and purchases for Xenocore, Inc., for September and October 2003, along with its forecast sales and purchases for the period November 2003 through April 2004,...

Blackjack, or 21, is a popular casino game that begins with each player and the dealer being dealt two cards. The value of each hand is determined by the point total of the cards in the hand. Face...

Over a five-year period, the quarterly change in the price per share of common stock for a major oil company ranged from 28% to 112%. A financial analyst wants to learn what can be expected for price...

Last Tuesday, Fuzzy Button Clothing Company lost a portion of its planning and finacial data when its server and its backup server crashed. The company's CFO remembers that the internal rate of...

Need solution ". you draw two cards from a standard deck of 52 cards without replacing the first one before drawing the second. @ Are the outcomes on the two cards independent ? why ? Find P ( 3 on...

Suppose you have been hired as a financial consultant to Defense Electronics, Inc. (DEI), a large, publicly traded firm that is the market share leader in radar detection systems (RDSs). The company...