A general- purpose auto- repair garage has one mechanic who specializes in muf-fler installations. Customers seeking service
Question:
a. On arrival at the garage, how many customers should one expect to find in the system?
b. The management is interested in adding another mechanic when the cus-tomer’s average time in the system exceeds 90 minutes. If business contin-ues to increase, at what arrival rate per hour will an additional mechanic be needed?
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Related Book For
Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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