Service Management Operations Strategy Information Technology(8th Edition)
Authors:
James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
In Stock: 2 Left
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Solution Manual Includes
Price:
$9.99
Book details
ISBN: 978-1259010651, 78024072, 1259010651, 9780078024078, 978-0077841201
Book publisher: McGraw-Hill/Irwin
Book Price $0 : Service Management: Operations, Strategy, Information Technology by James Fitzsimmons, Mona Fitzsimmons, and Sanjeev Bordoloi is a comprehensive exploration of modern service management principles within operational strategy and information technology frameworks. The eighth edition deeply analyses the role of services in shaping global economic landscapes, offering insights on service process optimization, customer relationship management, and strategic service vision. It integrates critical methodologies like Lean Service, Six Sigma, and Total Quality Management (TQM) to facilitate efficient service delivery and quality assurance. The book emphasizes service design thinking, demand forecasting, and capacity management, making it a crucial asset for professionals aiming to excel in efficient service operations. With detailed examples and case studies, the authors provide a thorough pedagogy, supported by a solution manual and an answer key to guide educators and students alike. The table of content reflects a logical progression from fundamental concepts to advanced service management strategies, making it an essential educational tool for both academic coursework and professional development. By emphasizing the strategic importance of IT in service management, this text highlights the integration of IT solutions to enhance service quality and operational excellence. LSI context: Service operations management, strategic information systems in services, technology-driven service innovation, operational efficiency, service quality improvement, customer experience enhancement, comprehensive case studies, analytics in service management, and competitive service strategy. Those on a tight budget will appreciate the cheap supplementary manuals that accompany this textbook.
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May 1, 2024