Service Management Operations Strategy Information Technology(8th edition)
Authors:
James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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ISBN-10: 978-1259010651, 78024072, 1259010651, 9780078024078, 978-0077841201
ISBN-13: 978-0077841201
Book publisher: McGraw-Hill/Irwin
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