Question: a. Is the following statement true or false? The single-phase, single-channel model with Poisson arrivals and undefined service times will always have larger (i.e., greater)

a. Is the following statement true or false? The single-phase, single-channel model with Poisson arrivals and undefined service times will always have larger (i.e., greater) operating characteristic values (i.e., W, Wq, L, Lq) than the same model with exponentially distributed service times. Explain your answer.
b. Is the following statement true or false? The single phase, single-channel model with Poisson arrivals and constant service times will always have smaller (i.e., lower) operating characteristic values (i.e., W, Wq, L, Lq) than the same model with exponentially distributed service times. Explain your answer.

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