A job-performance evaluation form has these categories:
1= excellent; 2 = good; 3 = satisfactory; 4 = poor; 5 = unacceptable Based on 1= client reviews, one employee had median rating of 4; mode rating of 1.
The employee was pleased that most clients had rated her as excellent. The supervisor said improvement was needed because at least half the clients had rated the employee at the poor or unacceptable level. Comment on the different perspectives.