a. Select an electronic device you are familiar with. What standard feature does it have that was

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a. Select an electronic device you are familiar with. What standard feature does it have that was once a “wow” feature? What “wow” feature does it have that you think will soon be a standard feature on new versions?
b. Answer part a for a service you are familiar with.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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