a. What does this data tell you?
b. Which tools did you use to determine what is happening? (Hint: consider looking at the impact of staffing? Of day of the week?)
c. What management actions are appropriate? What would you recommend to Lisa Vickery?
Things were not going well at Bully Boy Products (BBP). BBP was a regional producers of organic fertilizer, potting soil, growing loam and various gardening products for the discriminating gardener. It had been founded in 1976 when two agricultural students had decided that something had to be done to provide better supplies for gardeners. As one of the founders point, “Living better chemically may be great for chemicals but it has no place when it comes to gardening supplies.”