Question: After training, Mary Fernandez, a computer technician, had an average observed time for memory-chip tests of 12 seconds. Marys performance rating is 100%. The firm

After training, Mary Fernandez, a computer technician, had an average observed time for memory-chip tests of 12 seconds. Mary’s performance rating is 100%. The firm has a personal fatigue and delay allowance of 15%.

(a) Find the normal time for this process.

(b) Find the standard time for this process.

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