An analysis of customer complaints at a large mail order house revealed the following data: Billing Errors

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An analysis of customer complaints at a large mail order house revealed the following data:

Billing Errors 4500

Picking Errors 9800

Long Delays 1353

Unclear Charges 1800

Delivery Errors 900

Shipping Errors 7300

Out of Stock 2700

Construct a Pareto Diagram below to show this data. What area(s) should the focus be on?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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Question Posted: Dec 27, 2017 02:11 AM

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An analysis of customer complaints at a large mail order house revealed the following data: Billing Errors

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Item Errors Billing Errors 4500 Picking Errors 9800 Long Delays 1353 Unclear Cahr...View the full answer

OM operations management

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