An employee worked as a “field service engineer” for a company that sells robotic test and inspection equipment. He was paid a salary. He was the company’s main contact with one of its largest clients, Max Media. His primary duty was to install, troubleshoot, and maintain the company’s equipment used by Max Media. He also acted as a conduit for information between his employer and Max Media. Over the past year, he worked with crews to install 10 machines, accounting for about 40% of his work time. He spent the remainder of his work time maintaining machines, responding to customer calls, learning about new systems, and completing paperwork. He was expected to keep his supervisor apprised of all his activities. Replacement parts for machines were stored at the home office and could only be obtained by going through his supervisor. The employee sues for unpaid overtime. The employer says that he is an exempt administrative employee. What should the court decide? Why?