Anna, a customer in a Wendy’s Restaurant, claimed that she bit into a piece of a human finger while eating a bowl of chili. Anna filed a claim for damages. The event attracted wide media attention. Anna gave several interviews in which she graphically described the trauma that she experienced. The volume of business at all Wendy’s outlets in the region plummeted. After several weeks, Wendy’s accused the customer of deliberately placing the finger fragment in the chili. When the finger was examined, it proved to be uncooked. Anna and her husband were eventually charged and convicted of several criminal offences. The finger came from a co-worker of Anna’s husband, who lost it in a workplace accident. Apparently Anna and her husband have a history of filing false injury claims. Apply the legal risk management model to this situation. What plan should organizations such as Wendy’s have in place to deal with this risk?