Another article reported that in 2011, Ford had 1.16 problems per car and Toyota had 1.01 problems

Question:

Another article reported that in 2011, Ford had 1.16 problems per car and Toyota had 1.01 problems per car. (Data extracted from M. Ramsey, "Ford Drops in Quality Survey," The Wall Street Journal, June 24, 2011, p. B4.) If you purchased a 2011 Ford, what is the probability that the new car will have
a. Zero problems?
b. Two or fewer problems?
c. Compare your answers in (a) and (b) to those for the 2012 Ford in Problem 5.37 (b) and (c).
For Information: Refer to Problem 5.37.