Question: B2B company has found that after an initial surge of interest in its intranet and extranet, usage has declined dramatically. Many of the warning signs

B2B company has found that after an initial surge of interest in its intranet and extranet, usage has declined dramatically. Many of the warning signs mentioned in the KM (2002) article listed above are evident. The e-business manager wants to achieve this item.
1. Increase usage.

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