Based on the information you gathered in your process identification assignment in Unit 1, you selected a process to carry forward through the remainder of your Operations Improvement Plan (OIP) project, (the carpet placed under the driver seat, as the carpet under the seat was struck in the accelerator in the Toyotas Lex Sedan vehicle). The process selected should lend itself to an in-depth analysis and should be important to Toyota.
In this assignment, write a report analyzing the organizational problem and the process you have identified for your OIP (the carpet placed under the driver seat, as the carpet under the seat was struck in the accelerator in the Toyotas Lex Sedan vehicle). Outline your process improvement idea, including the following elements:
Problem statement: What exactly needs to be improved? Use problem framing and cause-and-effect analysis to develop a brief, preliminary problem statement. Note: You will expand your problem statement in the Unit 3 assignment.
Background of the issue: Detail relevant historical data, including how long the problem has been occurring, and what it is costing the organization. Note: You are not expected to provide specific data results at this early stage of your investigation.
Implications: What could happen if the problem continues as it is? What could happen if the process is improved? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
Desired outcome: How will your new process be different from the old? What competitive advantages will it yield? How will it impact stakeholders? Consider the cost-benefits of the process improvement, estimating how much will it cost the organization and outlining how costs will be offset by the benefits derived.