Because you are the systems analyst whom Kit hired, go through the narrative of how Kit Chen Kaboodle, Inc., handles unfilled orders, drawing boxes around each action Kit mentions and circling each condition brought up. Make a list of any ambiguities you would like to clarify in a later interview, and then write five questions to address them.

“I don’t want to get anyone stirred up, but I think we need to sift through our unfilled order policies,” says Kit Chen. “I wouldn’t want to put a strain on our customers. As you know already, Kit Chen Kaboodle is a Web and mail-order cookware business specializing in ‘klassy kitsch for kitchens,’ as our latest catalog says. I mean, we’ve got everything you need to do gourmet cooking and entertaining: nutmeg grinders, potato whisks, egg separators, turkey basters, placemats with cats on ‘em, ice cube trays in shamrock shapes, and more.