Below is a table of data collected over a six- month period in a local grocery store.

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Below is a table of data collected over a six- month period in a local grocery store. Construct a Pareto analysis of the data and determine the percentage of total complaints rep-resented by the two most common categories.

All Other......... 71

Checker.......... 59

General......... 58

Service Level........ 55

Policy/ Procedures..... 40

Price Marking....... 45

Product Quality...... 87

Product Request.......105

Checkout Queue....... 33

Stock Condition.......170


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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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