British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators: Return on invested capita......l
Question:
British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators:
Return on invested capita......l On- time arrivals
Earnings growth............ Percent empty seats
Lost baggage ............Employee turnover
Employee training hours .....Number of frequent flyers (25,000 miles on BA)
to these four balanced scorecard perspectives:
Financial.... Innovation and learning
Customer.... Internal business processes
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