Question: British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators: Return on invested capita......l On- time arrivals Earnings growth............ Percent empty seats

British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators:

Return on invested capita......l On- time arrivals

Earnings growth............ Percent empty seats

Lost baggage ............Employee turnover

Employee training hours .....Number of frequent flyers (25,000 miles on BA)

to these four balanced scorecard perspectives:

Financial.... Innovation and learning

Customer.... Internal business processes


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