Retail Management A Strategic Approach 12th edition Barry R. Berman, Joel R. Evans - Solutions

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What will you do to try to eliminate the negative impact of each stressor?
Discuss the significance of “field of experience” in communication.
What is feedback and how should managers use it when communicating?
Draw three types of organizational grapevines and explain how communication effectiveness might be impacted by each type.
List three problems that could be caused at Jetstar Airways if Buchanan would happen to be a poor communicator.
Explain how the problems you listed in number one can be caused by Buchanan’s inability to communicate.
Assuming that Buchanan is a good communicator, discuss three ways that he is positively affecting Jetstar as a result of his communication expertise.
What macrobarriers and microbarriers do you think might exist for Michael Glimcher in his communication with employees?
Is Glimcher’s approach to communication a type of formal organization communication or informal? Explain.
Using the 10 commandments of good communication described in the chapter, assess Michael Glimcher’s communication with his employees.
Describe the many roles of Zifty.com managers as discussed by Sarah Bellamy and Dylan Kight in the video.
How do employees at Zifty.com communicate with each other? Is communication formal or informal? Does information flow only from the top down—from owners to managers to drivers—or does it flow upward as well?
Give some examples of how Zifty.com has adapted to customer requests.
Is it important for you as a manager to understand the difference between leadership and management? Explain fully.
Draw and explain the life cycle model of leadership. Would this model be useful to you as a manager? Why?
Would it be easy for you to be a “servant leader”? Why?
List and define five activities that Iwata might perform as a leader while fostering Nintendo’s growth as outlined in the Challenge Case.
Do you feel that Iwata should use more of a boss-centered or subordinate-centered leadership style in leading at Nintendo? Why?
If you were Iwata, would understanding the transformational and Level 5 leadership styles be valuable to you in leading Nintendo employees? Explain fully.
Do you think Oprah Winfrey is a better leader or a better manager? Explain.
Which theory of leadership do you think is most applicable in describing Oprah Winfrey? Explain.
Describe the leadership style of entrepreneur Joe Reynolds.
How did Joe Reynolds recruit his new venture team? What do you think of his approach? Explain your answer.
In your opinion, what leadership challenges will Reynolds face as the organization continues to grow?
Describe your maturity level according to Argyris’ Maturity-Immaturity Continuum. What insights about your human needs does this description give you?
Discuss your personal opinion about how to use positive reinforcement, negative reinforcement, and punishment in motivating organization members. Which of the three do you think is the most important ingredient of behavior modification? Explain.
Do you think it would be unusual for a manager such as Doria Camaraza to spend a significant portion of her time motivating her workforce? Explain.
Which of the needs on Maslow’s hierarchy of needs could delivering exceptional customer service at the World Service Center satisfy? Why? If you have omitted one or more of the needs, explain why the delivery of exceptional customer service would not satisfy those needs.
Is it possible for Camaraza’s efforts to be successful in motivating workers yet be detrimental to organizational success? Explain.
Thinking solely about United Way’s volunteers, how would you motivate them given that they are unpaid, but still have a strong dedication to the work they do?
Which theory of motivation do you think is most applicable in describing the United Way’s use of training? Explain.
What allows Gavina Gourmet Coffee to have an efficient decision-making process?
How does the family’s past influence individual family members’ motivation to be successful?
What are the reasons for the growth Gavina Gourmet Coffee has experienced in recent years?
What is the difference between a group and a team?
As a manager, would you ever create a team that is both problem-solving and cross-functional? Explain.
What signs would you look for as a manager to indicate that a team in your organization is ‘storming’? What would you do if the team was indeed ‘storming’? Why?
Describe the characteristics of an effective work team at Xerox.
As a manager at Xerox, what steps would you take to turn a work group into an effective team? Explain the importance of each step.
What challenges do you think might exist in thrusting a group of strangers together in isolation for 10 weeks? How would you overcome those challenges?
If you were in charge of managing this 10-week program, how would you ensure that an effective team emerges? How would you help build trust among participants?
What are some of the technologies Jean-Luc Chatelain says Hewlett Packard uses to facilitate communication among its teams? Based on Chatelain's comments, why is communication in teams so difficult?
According to Chatelain, what advantage does telepresence offer over other communication technology tools in facilitating communication between team members? How do virtual teams enable Hewlett Packard and other organizations to capitalize on the talents of their employees?
Chatelain twice mentions the need to avoid "embellishment" and "fluff" in team communication. Why do so many communicators fail to do so, and how can you ensure that you avoid this obstacle to effective teamwork?
What reason(s) could you use to explain to your employees why you are instituting this committee at Florida Hospital?
List four procedures that you will have the committee follow as it does its work? Be sure to explain the value of each procedure.
Would you make the committee aware of the stages of team development? Explain.
How would you help the committee members to develop trust for one another? Be as specific as possible. What is the relationship between team effectiveness and trust?
the advantages and disadvantages of having a clan culture within an organization. As a manager, would this culture be hard for you to establish? Why?
List three challenges a manager might face in appropriately socializing new employees into an organization culture. What advice would you give managers for how to meet these challenges?
What first step would you advise Dudley to take in establishing the new safety focus in the organization culture at BP? Why would this be the first step that you recommend?
Using the Competing Values Framework, what type of culture doing you think exists at Cintas? Why?
Discuss how you would ensure that BP’s organization culture is a high-performance culture.
Cintas’ culture is based on the vision set forth by the founder, Richard T. Farmer. What happens to the culture of an organization when the founder or CEO who drives the culture departs or is no longer with the firm?
How would you define the organization culture of Cintas? Is it an environment where you would enjoy working?
Describe the mission of Createasphere.
What is “culture” and why is it important to study culture in a business course?
Using the Competing Values Framework Model, which the four different kinds of organization culture best fits the culture of Createasphere? Support your answer.
Define and describe the relationships between expertise, creative thinking skills, motivation, and creativity.
Explain the differences between creativity and innovation.
Describe the five steps of the innovation process.
Is creativity or innovation more important to MidwayUSA’s management in addressing the desire to improve process quality? Explain fully.
If you were Larry Potterfield, what would be two organizational systems that you would establish to encourage organization member creativity. Be as specific as possible. Why are these systems important to the future success of MidwayUSA?
List three creative ideas based upon your TQM expertise that, if implemented, would ensure MidwayUSA’s future success. Be sure to explain how each idea would contribute to the success.
How has Inventables changed the innovation process in American businesses?
Discuss how creativity and innovation are linked at Inventables.
If you were Zach Kaplan, how would you innovate Inventables even further?
Describe why the iRobot company could be considered a symbol of product creativity and innovation.
What about iRobot’s product creation process assures the quality and practicality of their products?
How does research play a role in the process of product creation at iRobot?
Describe the three main steps in the controlling process.
What is the difference between a problem and a symptom? Use an example to support your response.
Describe the six steps involved with information system performance.
List three decisions that an improved IS could help Sherry Van Ness president and CEO Kevin Maggiacomo make. For each decision, describe the data that must be in the database in order to provide such help.
The main steps of the controlling process are measuring performance, comparing performance to standards, and taking corrective action. Discuss a possible role of an IS at Sperry Van Ness in each of these steps.
In addition to commercial real estate, some of Sperry Van Ness’s chief competitors also handle residential real estate. Because of this additional area of operation, do you think Sperry Van Ness’s IS should differ from that of its competitors? Why?
How can RFIDs help with strategic planning in an organization?
How valuable is the information gathered by RFID technology to a manufacturer/retailer like Serge Blanco?
Saboor and Kawa Hatef divide responsibilities for running Platinum Autobody. What are the advantages of such specialization?
Why would Platinum Autobody compare its prices to those charged by competitors?
The first step in the controlling process involves measuring performance. If you were John Thain, how would you measure the performance of the financial planners? Be specific.
The second step in the controlling process entails comparing measured performance to standards. a. What types of standards would you develop to help assess performance of these financial planners? b. What information sources would you use for developing these standards?
The final step in the controlling process involves taking corrective actions if necessary. a. What types of corrective actions would you take to help control the performance of financial planners?b. How would you determine if corrective actions were necessary?
Define capacity strategy and describe the five steps involved with making capacity decisions.
Compare and contrast the following operations controls: maintenance control, cost control, budgetary control, and ratio analysis.
Why is 3M Company attempting to raise productivity? From your knowledge of how products are manufactured, in what other ways do you think 3M could increase productivity?
List three concepts discussed in this chapter that could help 3M’s management to increase productivity. Be sure to explain how each concept could help.
Which concept listed in Question 2 do you think would have the most positive impact on increasing productivity? Explain fully.
How would you evaluate Massa’s cost control strategies?
What does Adrian Cavlan say about the benefits of hands-on experience in the early stages of the business?
Describe the role of meetings at Sound in Motion.
What is your favorite consumer electronics retailer? Discuss the criteria you have used in making your selection. What can a competing firm do to lure you away from your favorite firm?
Do you believe that customer service in retailing is improving or declining? Why?
How could a small Web-only retailer engage in relationship retailing?
What checklist item(s) in Figure 1-12 do you think would be most difficult for Ikea, the global furniture, to address? Why?
What kinds of information do retailers communicate to customers? To suppliers?
What are the pros and cons of a firm such as Apple having its own retail facilities and E-commerce Web site (www.apple.com) as well as selling through traditional retailers?
Why would one retailer seek to be part of an exclusive distribution channel while another seeks to be part of an intensive distribution channel?
Describe how the special characteristics of retailing offer unique opportunities and problems for local gift shops.
What is the purpose of developing a formal retail strategy? How could a strategic plan be used by a restaurant chain?

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Retail Management A Strategic Approach 12th edition Barry R. Berman, Joel R. Evans - Solutions

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