Cab Wheeler is a newly hired systems analyst with your group. Cab has always felt that questionnaires are a waste. Now that you will be doing a systems project for MegaTrucks, Inc., a national trucking firm with branches and employees in 130 cities, you want to use a questionnaire to elicit some opinions about the current and proposed systems.
a. Based on what you know about Cab and MegaTrucks, give three persuasive reasons why he should use a survey for this study.
b. Given your careful arguments, Cab has agreed to use a questionnaire but strongly urges that all questions be open-ended so as not to constrain the respondents. In a paragraph, persuade Cab that closed questions are useful as well. Be sure to point out trade-offs involved with each question type.