Question: Every time we get consultants in here, they pass out some goofy questionnaire that has no meaning to us at all. Why dont they bother

“Every time we get consultants in here, they pass out some goofy questionnaire that has no meaning to us at all. Why don’t they bother to personalize it, at least a little?” asks Ray Dient, head of emergency systems. You are discussing the possibility of beginning a systems project with Pohattan Power Company (PPC) of Far Meltway, New Jersey.
a. What steps will you follow to customize a standardized questionnaire?
b. What are the advantages of adapting a questionnaire to a particular organization? What are the disadvantages?

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