Chip Technologies manufactures personal computers for large chain electronic retail outlets. Each day several orders are selected
a. Analyze this process using an appropriate control chart. What would be your recommendations to the plant manager?
b. A Six Sigma team was formed to investigate the defect problem. Some changes were implemented, aimed at stabilizing the process. After all workers had been thoroughly trained in the new procedures, data were collected for a 20-day period and are summarized in the table.
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